How AI Helps Procurement Deliver More ROI

Coupa SVP of Product Marketing and Chief Evangelist Tricia Miller joins Colleen Coll at Coupa Inspire to discuss why the real AI question is not what ROI AI will deliver, but what ROI procurement can deliver with AI. She explains how agents that act, assist and advise can give teams more capacity, help them address tail spend and elevate procurement into more strategic supplier and business conversations. Miller also argues that organizations need journey management, not one-time change management, as they continuously adapt processes, agents and operating models to capture more value.