John Willis, Out of the Crisis – What Would Deming Do? – Techstrong Con 2022
In 1982 Dr. Edwards Deming published a book called “Out of the Crisis.” dealing with his frustration leading up from the prior decade. He was 82 years old; he wasn’t writing this as a get-rich management consulting book. Dr. Deming wrote it as a stark warning for everyone, manufacturing, healthcare, government, and education alike. Fast forward forty years, and imagine what he would say today if he were alive. Take, for example, the Knight Capital story, a configuration mistake in a High Frequency Trading (HFT) algorithm that purchased an errant 150 different stocks in 45 minutes, at a total cost of around $7 billion. In this presentation, we will look at the Knight Capital incident through some fundamental DevOps principles with the lens of Dr. Demings System of Profound Knowledge.
