Niladri Choudhuri – Adapting to Industry Infinity – New WoW for the IT Industry

With the way we are using products and services to create value and give customers a completely great experience during their entire journey, customers and IT service providers need to change their ways of working. Niladri Choudhuri will be talking about a 10 Pillar Metamorphosis approach required to achieve this. While we see many things being predicted from the customer and product vendor point of view, Niladri Choudhuri will discuss the change that IT service providers need to bring.