Jonathan Smart – Patterns and Antipatterns for Delivering Better Value Sooner Safer Happier

In this talk, Jon will share lessons learnt the hard way in supporting organisations to deliver Better Value Sooner Safer Happier. This is based on learnings from previously leading Ways of Working across a 330 year-old, global, Financial Services organisation with 80,000 people in multiple business lines, and now working with a range of organisations, across industry sectors on the topic of Business Agility. There are approaches that give you a headwind, making a hard job harder and there are approaches which give you a tailwind, making a hard job ever so slightly less hard!